SMS, WhatsApp, email, web chat, voice, social DMs, in-app messaging — unified into one workspace with continuous customer context across all of them.
Customers don't move in a straight line. They jump between channels and loop back around the lifecycle — discover, buy, get support, return. Ephanti holds it all as one unbroken conversation, picking up with full context wherever it lands.
Every conversation — across every channel — flows into one unified inbox with shared customer history.
The agent knows the customer's full conversation history across every channel and every system.
Real-time AI suggestions for human agents — full context, suggested responses, next-best-actions.
Negative or high-value conversations escalated to humans automatically, with full context.
Customer starts on Instagram, continues on WhatsApp, finishes on email — one conversation, one ticket.
WhatsApp commerce, Instagram shopping, voice IVR — channel-specific capabilities, not lowest-common-denominator.
70+ languages with brand voice intact. Agent translates in real time.
30+ channels including SMS (Twilio, MessageBird), WhatsApp Business, email (SendGrid, SES, your own SMTP), web chat, voice (Twilio Voice), social DMs (Instagram, Facebook, TikTok, LinkedIn, X), Slack, Teams, in-app, push, forms, and review platforms (TripAdvisor, Booking.com).
Yes — via the channel SDK. Most custom channels (proprietary apps, niche messaging platforms) integrate in 1–2 weeks.
Yes — one workspace, one queue, every channel. Agents filter and prioritise as they prefer.
Ephanti is a Meta-approved WhatsApp Business Solution Provider. We handle template approvals, opt-ins, and message routing.
Book a demo with your actual channels — we'll show you what unified conversations look like in your stack.