Pricing

Pay for what you use, not who is using it.

You pay for the interactions you handle, plus the agents, channels and integrations you switch on. Unlimited users on every plan.

Get a quote Founding Partner program →

Unlimited users · SOC 2 + GDPR · usage-based pricing

Three ways to begin

Enter where it makes sense.

The same platform and the same customer record, whichever door you pick.

Start small

Start with one use case

Switch on a single use case from any function. You pay only for the agents, channels and connectors it uses.

À la carte · usage-based

Ready bundle · popular

Take a pre-built Industry Solution

The whole journey for your industry, pre-tuned, in three tiers with bundled allowances. Usually the better value as you grow.

Essentials · Pro · Enterprise ↓

Custom

Bring your own use case

Have a specific problem in mind? We scope the use case and agents with you.

Scoped and quoted

What sets your price

You pay for what you use.

Four things set your price. Interaction volume, agents, channels and integrations. Never headcount, never which department.

Pick your use cases

À la carte

Use casesone or several, from any function
Agentseach use case brings its own
Integrationsper instance, pooled
Channelsper instance, pooled

Usually the better value

Take an Industry Solution

Bundle

Use casesthe full set for your industry
Agentsthe full pre-tuned set
Integrationsa bundled allowance, per tier
Channelsa bundled set, per tier

You never pay twice for a system you already connected. A bundle includes an allowance of integrations and channels, and is usually the better value once you run several use cases.

Pre-built Industry Solutions

The ready path, in three tiers.

Every industry ships Essentials, Pro and Enterprise. All three include the full pre-tuned Industry Solution, priced for your industry, not a generic platform. Tiers scale with your size, your volume, properties, products or programs, not your team.

Included in every tier: the full pre-tuned agent set · unlimited users · MEVA engine · SOC 2 + GDPR · multilingual · RBAC · human-in-the-loop

See the E-Commerce Solution →

Prices are tailored to your scale and shared on a short call. Move up anytime, with no re-implementation and no migration.

Start anywhere

Find your first use case.

Browse by function to find where you would start. Pick any one, then expand into any other function later.

Channels & integrations

Turn it on once. Every use case uses it.

They work the same way. À la carte you pay per instance. In a bundle you get an allowance. Either way, they pool across all your use cases.

Channels

web · WhatsApp · email · social · voice · SMS

À la carte: You pay for each channel a use case runs on. Cart recovery uses WhatsApp and email, and that is what you pay for.
Pooled: Turn on WhatsApp once and every use case runs on it. One number, one identity, charged once.
In a bundle: Each tier includes a channel set. Web, email and WhatsApp on Essentials, social on Pro. Voice, SMS and extra numbers are add-ons.

Integrations

commerce · CRM · PMS · ERP · custom APIs

À la carte: You pay for each connector a use case needs. Nothing bundled that you do not use.
Pooled: Connect a system once and every use case shares it. You never pay for the same connector twice.
In a bundle: Each tier includes an integration allowance. Connectors beyond it, plus premium or custom systems like SAP, Oracle and NetSuite, are add-ons.

How it works

Three decisions, one quote.

Choose your entry.
One use case, a full Industry Solution, or your own use case.

Pay for what you use.
Interactions, agents, channels and integrations. Never seats.

Add use cases as you grow.
Layer new use cases whenever you are ready. No re-implementation, no migration.

Frequently Asked Questions

Common questions about Ephanti's pricing and plans

Can I start with just one use case, or do I have to buy a whole solution?

Yes. You can start with a single use case from any function, à la carte. You pay for the agents, channels and connectors it uses, based on the interactions you handle, with unlimited users. Add more use cases whenever you are ready. They pool together, with no re-implementation and no migration.

How is pricing different for a single use case versus a pre-built Industry Solution?

À la carte, each integration and channel is priced per instance and pools across your use cases, so a shared system is never paid for twice. A pre-built Industry Solution bundles an allowance of integrations and channels into the tier. That is usually the better value once you run several use cases.

Why are prices not shown on this page?

Pricing scales with your industry, your volume, and your integration needs: a quote built around your actual setup is more accurate, and usually better, than a list price. We share full pricing on a short call, with no obligation.

How is an "interaction" counted?

An interaction is one unit of customer engagement: every outgoing email, every closed web-chat session, and every messaging message (inbound and outbound within a 24-hour window) on WhatsApp and similar channels. You pay for interactions, never for team seats.

What's the difference between standard and premium integrations?

Standard integrations are pre-built connectors to common platforms: Shopify, Salesforce, HubSpot, Opera PMS, and similar. Premium integrations are complex or custom connections: ERP systems (SAP, Oracle, NetSuite), legacy systems, and proprietary APIs that need advanced configuration.

Can I change tiers later?

Yes. Tiers are designed to scale with you: move up as your volume, properties, products, or programs grow. No re-implementation, no migration project.

Do you offer nonprofit pricing?

Yes. Nonprofit-sector discounts are available on every Nonprofit tier. Mention it when you request a quote.

Is there an implementation fee?

Most Industry Solutions include a one-time implementation covering integration setup, configuration, content tuning, and team training. The exact scope and fee are confirmed in your quote.