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E-Commerce & Retail Solution

Make every conversation a sale.

Recover abandoned carts, convert social DMs into one-tap checkouts, and automate Tier-1 support, pre-tuned for Shopify, WooCommerce, and BigCommerce.

Book a demo on my storeCalculate my ROI →
commerce desk · MEVA CHANNELS WhatsApp · 12 Instagram · 4 Email · 28 SMS · 7 Web chat · 3 TikTok · 2 MR Maya R. · WhatsApp Abandoned cart · $180 · red sneaker sz 9 → MEVA: offer sent · sizing answered · checkout JL Jamie L. · Instagram Size 9 in stock · one-tap checkout TS Tom S. · Email Return for duplicate · refund issued MEVA ORDER STATE · MAYA R. → Shopify cart + history loaded → $180 cart recovered in 8 min → Order synced · no agent needed

Start where it hurts most

Begin with one use case. Grow across the store journey.

You do not have to replace everything at once. Switch on a single use case, then expand to either side of the journey on the same customer record.

You pay for what you use. You are billed on the interactions you handle, with unlimited users and no per-seat fees.

Proven in production
<2 min

A home-goods retailer cut first-response time to under 2 minutes across channels.

For Growth
Recover revenue

Win back abandoned carts and turn social DMs into one-tap checkouts.

For CX
Cut ticket load

Automate Tier-1 support across every channel, with escalation when it matters.

For Tech
Deploy fast

Pre-built, AI-driven integrations for Shopify, WooCommerce, and BigCommerce.

Pre-tuned Across the full customer lifecycle

Ephanti runs across the entire customer journey. Start with the use case that hurts most, then expand to either side.

1
Discover & browse
Acquire · Marketing
⌄

Bring new shoppers in, and bring lapsed buyers back.

  • Conversational product discovery
  • AI catalog search
  • Social engagement & commerce
  • Abandoned-cart sequences
  • Restock alerts
  • Multi-channel campaigns
2
Cart & checkout
Convert & Sell · Sales
⌄

Turn intent into checkout, and rescue carts that stall.

  • In-chat cart & checkout
  • Conversion nudges
  • Abandoned-cart recovery
  • Segmented recommendations
  • Real-time inventory check
3
Post-purchase support
Support · Customer Service
⌄

Resolve every post-purchase question, end to end.

  • Order tracking
  • Returns & exchanges in-chat
  • Refunds & return labels
  • FAQ automation
  • Escalation + CSAT / NPS
4
Loyalty & repeat
Retain & Expand · Customer Success
⌄

Bring buyers back and lift lifetime value.

  • Win-back sequences
  • Post-purchase follow-ups
  • Repeat-purchase outreach
  • Loyalty engagement
  • Review & UGC requests
Also included · Automate Internal Operations · HR + IT

It automates internal ops: Slack/Teams alerts, HR onboarding, IT support, and workflow automation.

The journey above faces your customers. The same Ephanti platform also automates the operations behind it. One platform serves the people you sell to and the team that serves them.

Slack, Teams & Google Chat alertsHR onboardingIT supportWorkflow automationSmart routingIntegration sync
Explore In Your Environment

Industry problems

What we hear from every team like yours.

⚠
Cart abandonment often reaches 60–70%

Email recovers only 1–2%, and most revenue walks away.

•
Support tools double your spend

Gorgias, Intercom, a chatbot, an email tool, each with their own bill. Most ticket volume is repetitive.

•
DMs are a black hole

Instagram, WhatsApp, TikTok, sales happen there but they're invisible to your support stack.

Where MEVA changes the game

MEVA is the AI agent engine inside Ephanti. Here is where it goes to work.

What MEVA already knows before it says hello

When the Cart Recovery Agent contacts a shopper, it has already assembled their Shopify cart contents, full order history, loyalty tier, last support ticket, and preferred channel, from every connected system, in real time. That is a real-time, 360° view of every customer, delivered without a slow CDP project or a separate data team.

How it actually works

Real scenarios in your industry. Real systems. Real outcomes.

Cart Recovery

A $180 cart, recovered on WhatsApp in 8 minutes

A shopper on Shopify abandons a $180 cart. The Cart Recovery Agent sends a WhatsApp message with a personalised discount, answers a sizing question, and books the sale. The order syncs to your back-office. No human agent involved.

Cart Recovery Agent, WhatsApp conversation leads to Shopify order sync
Conversational Shopping

Instagram DM, converted to checkout

A shopper DMs your Instagram asking about a red sneaker in size 9. The Conversational Shopping Agent confirms in-stock, sends a size guide, and shares a one-tap checkout link. Conversion happens inside Instagram, payment lands in Shopify.

Conversational Shopping Agent, Instagram DM to one-tap checkout
Returns & Refunds

Tier-1 returns, handled end-to-end

A customer emails asking to return a duplicate order. The Order Support Agent looks up the order in Shopify, verifies eligibility, issues the refund through your payment processor, generates a return label, and logs the ticket: automatically, with no agent needed.

Returns and Refunds automation, email to refund and return label

Bundled agents

Specialised agents, one platform, together they run the whole E-Commerce lifecycle. Ephanti ships with them pre-wired into your stack.

E-Commerce
Cart Recovery Agent

Wins back abandoned carts across SMS, WhatsApp, and email with personalised offers.

E-Commerce
Conversational Shopping Agent

Guides discovery, sizing, and checkout on the channel shoppers are already on, including Instagram and TikTok.

E-Commerce
Order Support Agent

Resolves Tier-1 inquiries (status, returns, refunds, shipping) across every channel with full Shopify context.

E-Commerce
Product Availability Agent

Sends back-in-stock alerts and low-stock nudges tied to your Shopify catalog, across SMS, WhatsApp, and email.

Browse all agents →

Works with your existing stack

Pre-built, AI-driven integrations.

Slack
Microsoft Teams
Google Chat
Shopify
Shopify Plus
WooCommerce
BigCommerce
SAP
NetSuite
Stripe
PayPal
ShipStation
ShipBob
FedEx
UPS
Aftership
Avalara

What teams typically retire

Typical customers consolidate 4–6 point tools within 60 days (e.g., Gorgias, Klaviyo, Recharge).

Gorgias
Intercom + Fin
Zendesk
Tidio
Klaviyo
Attentive
Postscript
Mailchimp
Yotpo
Loox
Recharge
Sprout Social

Ephanti integrates with your systems of record: Shopify, your payment stack, your warehouse. It replaces the fragmented support and outreach tools on top. Consolidation figures are based on typical customer deployments.

Calculate your ROI

How much would Ephanti save you in tool consolidation, deflection, and conversion lift?

Run the E-Commerce ROI calculator →

Outcomes our customers see

24/7
Automated resolution
70+
Languages supported
8+
Channels unified
30 days
Typical deployment
Ephanti unified AI platform, replaces fragmented point tools with one intelligent layer

How Ephanti compares to Gorgias

See the head-to-head: AI architecture, integration depth, deployment time, pricing transparency.

vs Gorgias · vs Intercom · See all comparisons →

The E-Commerce Playbook

The full strategy guide: 5 plays, implementation timeline, common pitfalls. Free download.

Download the E-Commerce Playbook →

Frequently Asked Questions

Common questions about Ephanti for E-Commerce

Does Ephanti work with Shopify Plus?

Yes: Ephanti integrates with Shopify and Shopify Plus including B2B wholesale flows, multi-store setups, and Shopify Markets.

How does Ephanti compare to Gorgias?

Gorgias is a help-desk-led product, strong on ticketing. Ephanti runs the whole customer journey, not just tickets. It drives sales through cart recovery, conversational shopping, and post-purchase engagement.

Can I migrate from Gorgias or Zendesk?

Yes. We've built a guided migration path that imports your macros, tags, and customer history. Most migrations complete in 2–3 weeks; the full platform is live within 30 days.

What channels does the E-Commerce Solution cover?

SMS, WhatsApp, email, web chat, voice, Instagram DM, Facebook Messenger, and TikTok DM.

How does pricing work for E-Commerce?

The E-Commerce Solution comes in Essentials, Pro, and Enterprise tiers, priced by your order and message volume, not seats. Every tier includes unlimited users. Full pricing is shared on a short call.

Can Ephanti replace Recharge, Yotpo, and Loox?

Yes. Ephanti handles subscription management (Recharge), post-purchase reviews and loyalty (Yotpo, Loox), and referrals natively, across SMS, WhatsApp, email, and social DMs. Typical teams remove 3–5 add-ons within 60 days of going live.

The E-Commerce Solution

The whole store journey, in three tiers.

Prefer the ready path? The pre-built E-Commerce Solution ships pre-tuned and priced for retail, in three tiers that scale with your order and message volume, not your team size.

Included in every tier: the full pre-tuned agent set · unlimited users · MEVA engine · SOC 2 + GDPR · multilingual · human-in-the-loop

Essentials

Bundle
  • Best fora single store at steady volume
  • Integrationsup to 3
  • Channelsweb, email, WhatsApp
Most popular

Pro

Bundle
  • Best fora growing store or several regions
  • Integrationsup to 6
  • Channelsplus Instagram and Messenger

Enterprise

Bundle
  • Best forhigh volume or multiple brands
  • Integrationsgenerous or custom
  • Channelsall standard channels

Move up anytime as you grow, with no re-implementation and no migration. Prices are tailored to your scale and shared on a short call.

Get a quoteSee how pricing works →

Ready to see Ephanti in your stack?

Most E-Commerce teams go from contract to live within 30 days. Book a demo with your real systems.

Book a demoWatch it work →