Ephanti handles routine HR and IT requests automatically — benefits questions, access provisioning, IT tickets, and new hire onboarding — across Slack, Teams, email, and every channel your employees already use.
Employees don't go to a portal. Ephanti works inside Slack, Teams, email, and chat — so requests get handled in the tools your team uses every day, not a system they have to remember to log into.
Most chatbots stop at the answer. Ephanti executes: provisions the access, creates and routes the ticket in your ITSM platform, and updates the HRIS — so nothing waits for a human to action it manually.
One AI layer across both functions — not a separate HR bot and a separate IT bot. Employees get one place to ask, and both teams work from one view with shared context.
Four connected steps — from employee request to resolved ticket.
Whether an employee asks via Slack, Teams, email, or a web form, Ephanti catches it, understands what's needed, and categorises it — without the employee having to figure out where to go or which form to fill in.
Common requests — password resets, benefits queries, leave balances, software access — are resolved on the spot with system context. Complex ones are routed to the right person with everything they need already attached.
Access is provisioned, tickets are created in your ITSM platform with the right metadata, and the HRIS is updated — without a human triggering each step manually.
Resolved tickets feed the knowledge base automatically. Patterns in employee requests surface recurring issues and policy gaps before they generate a wave of repeat tickets.
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Suggested: Request flow diagram — employee asks via Slack/email → AI resolves or routes → ITSM ticket auto-created → HRIS updated → knowledge base improved
Benefits, time-off, payroll, and policy questions resolved 24/7 with full HRIS context — across Slack, Teams, email, and chat, in 70+ languages.
Password resets, access requests, software provisioning, and hardware issues handled end to end — with tickets automatically created, categorised, and routed in ServiceNow or Jira Service Management.
New hires provisioned, walked through policy and systems, and supported through their first questions — all orchestrated automatically so HR generalists don't chase each step manually.
Every resolved ticket contributes to a knowledge base that maintains itself — so answers stay accurate and your team stops rewriting the same policy responses.
Patterns in employee requests surface recurring issues, policy gaps, and sentiment risks before they escalate — giving HR and IT leadership a proactive view rather than a reactive one.
Same role, same hours — two very different days.
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Suggested: Platform consolidation visual — Workday chatbot + ServiceNow chatbot + IT desk tool + HR ticketing (4 tools) → Ephanti (1 platform)
Where Ephanti covers ground that takes multiple tools elsewhere.
| Capability | ServiceNow | Moveworks | Freshservice | Workday Help | Ephanti |
|---|---|---|---|---|---|
| HR and IT in one platform | Separate modules, complex setup | Primarily IT-focused | IT-first, HR add-on | HR only | ✓ Both functions, one platform |
| Works inside Slack and Microsoft Teams | Via integration (limited) | ✓ Native | Basic integration | – | ✓ Native, full resolution |
| Executes workflows (not just answers) | ✓ With setup | Limited scope | Ticket creation only | – | ✓ Provisioning, routing, HRIS update |
| Self-updating knowledge base | Manual maintenance | AI-assisted (limited) | Manual maintenance | – | ✓ Auto-updated from resolved tickets |
| 70+ language support | English-first | Limited languages | – | – | ✓ Full multilingual support |
| No-code deployment from existing docs | Significant implementation | Moderate setup | Moderate setup | – | ✓ Works from your existing content |
Most teams replace 3–5 separate tools when they move to Ephanti.
Commonly replaced: Workday chatbot · ServiceNow HR and IT chatbot · standalone HR ticketing tool · Slack-based help bot · separate IT service desk
Fast provisioning, self-service IT support, and HR operations for fast-growing teams — without building a large internal service function.
Seasonal onboarding at scale, shift management queries, and frontline employee support — handled across every channel your workforce uses.
Multilingual employee support, property onboarding, and HR queries for distributed teams — available around the clock, in any language.
Volunteer onboarding, HR support for lean ops teams, and policy queries handled automatically — so staff focus on the mission.
Common questions about Ephanti's internal operations automation
It means routine employee requests — benefits questions, password resets, access provisioning, policy lookups — are handled automatically by AI, without a human having to action each one. The AI understands the request, pulls the right data from your connected systems, and either resolves it directly or routes it to the right person with full context. Your HR and IT teams handle the exceptions, not the queue.
For teams using an existing ITSM platform, Ephanti creates, routes, and tracks IT tickets there automatically. For HRIS platforms, it reads employee data, leave balances, and benefits information to answer HR queries accurately — and can write back updates where your configuration allows. Both work without custom development, and Ephanti can also serve as a standalone service desk for teams ready to consolidate.
Yes — Ephanti works natively inside both. Employees ask their question in Slack or Teams and get a response without being redirected to a portal or ticketing system. Resolution happens in the channel where they asked.
Yes. Ephanti is SOC 2 Type II certified and GDPR compliant. Access to employee data is role-based, every action is logged for audit, and no employee data is used to train shared models. Your data stays yours.
Book a demo to see how employee requests, onboarding, and ticket workflows run automatically for your team.